Cancelation Policy
We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 48-hours notice so that we can schedule another guest and keep our service provider booked.
Appointments canceled with less than 24-hours notice will be charged 100% of the total services canceled. No shows or those canceling within 24 hours of any appointment will be charged 100% of the total services canceled. The charges will be applied to the form of payment used to confirm your appointment.
Late Policy
To respect all of our clients and staff, including the ones who may arrive after your appointment, we encourage our clients to arrive 5-10 minutes early to our reception area. This will allow our clients to comfortably make their appointment on time and fill out important paperwork. Late appointments will end at their original scheduled time and will be billed for their original length of time. Clients who arrive later than 10 minutes after their scheduled appointment are considered as a “no show” and will be canceled subject to our cancelation policy. As a common courtesy, we ask that you call us should your plans change.
Refund Policy
All sales are nonrefundable from the time of purchase.
Gift Cards, Gift Certificates, Series (Packages), and Memberships Policy
All sales are nonrefundable from the time of purchase. Gift cards, gift certificates, and series (packages) expire 1 year after the date of purchase unless otherwise noted. Gift cards and gift certificates may be transferred to another holder provided that the original purchaser calls us to validate the transfer, however, the expiration date cannot be extended. Series (packages) and memberships cannot be transferred and must be used by the original purchaser or designated recipient at the time of purchase. Gift cards and gift certificates should be treated as cash, but can be reissued in the form of an emailed gift certificate. Clients redeeming any of these products should call or email Grand Central Bodywork at the time of booking and also inform their therapist in the beginning of the appointment. Clients redeeming a gift card or gift certificate should bring these items with them on the day of the appointment either electronically on their phones for display, or printed out.
Loyalty Program Policy
From time to time, Grand Central Bodywork may run a promotional loyalty program. Our current program grants clients who book at least a 1 hr service 1 stamp, per person. Sessions less than 1 hr will not receive a stamp, and sessions over 1 hr will still only receive one stamp per visit. Groups of two or more clients (couples, friends, etc) will receive two stamps (or more) as long as each appointment is at least 1 hr long. After 10 loyalty stamps have been accrued, the client’s 11th appointment will be complimentary upon redeeming their completed loyalty card. Complimentary appointments from the loyalty program can only be redeemed for a 1 hr massage for deep tissue, thai, thai/combination, and swedish even if the stamps were originally earned for more expensive services. Loyalty stamps are solely intended for the original recipient and are not transferable or combinable with other individuals unless the other client was present at the original time of booking. Loyalty stamps cannot be combined with any other promotion, series (package),or membership. Tip is not included with the redemption of the loyalty card for a complimentary session. Loyalty stamps are valid only for 1 year after the appointment date they were earned on. Lost loyalty cards cannot be replaced, and it is the client’s responsibility to retain their card. Loyalty stamps can only be earned on the date of the appointment and clients are responsible for asking their therapist for a stamp. Stamps cannot be granted for past appointments or for times when the client has forgotten to ask for a stamp. The loyalty program is subject to change and can end without notice. We reserve the right to deny the use of loyalty points if in our sole discretion we feel the program is being misused.
Privacy Policy
Accountability
Grand Central Bodywork is responsible for maintaining and protecting customer information under its control.
Grand Central Bodywork has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
Grand Central Bodywork does not sell Customer Information to any third party organization.
Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
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Use of this website constitutes acceptance of our spa policy. Policies are subject to change without notice.
